At Tall & Bold Store, we understand that finding the perfect fit is essential for tall and big gentlemen. While we strive to provide accurate sizing information and quality craftsmanship, we know that sometimes an exchange or return may be necessary. Our hassle-free policy is designed with your convenience in mind.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, the following items from our collection cannot be returned or exchanged:

  • Belts (due to sizing adjustments that may have been made)
  • Nightwear & Pajamas

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your return/exchange request (see template below)
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days
  3. Package your items securely in the original packaging with the RMA number clearly visible
  4. Ship your return to our warehouse at:
    Tall & Bold Store Returns
    55 Sunrise Avenue
    Moretown, US 05660
  5. Track your package – We recommend using a trackable shipping service as you are responsible for the return shipping costs

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tall & Bold Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify – sizing, quality, etc.]
  • For exchanges: [Desired replacement item, size, color if different]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of defective or incorrect items)
  • For exchanges, we will ship your new item once the return is received and processed

International Returns

For our customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our dedicated customer service team is here to assist tall and big gentlemen like you with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your experience remains as comfortable as our clothing.