Welcome to Tall & Bold Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help.
About Our Products
Q: What makes your clothing different from regular stores?
A: We specialize in apparel specifically designed for tall and big men. Our clothing features extended sizes, longer lengths, and broader cuts to ensure proper fit and comfort for taller, broader frames. Unlike regular stores that simply scale up sizes, we redesign patterns to maintain proportions.
Q: What types of clothing do you offer?
A: Our collection includes a wide range of apparel categories including:
- Casual wear (hoodies, casual shirts, jeans)
- Formal wear (dress shirts, blazers, dress pants)
- Outerwear (coats, jackets, cardigans)
- Loungewear (pajamas, nightwear)
- Accessories (belts)
Q: How do I know which size will fit me best?
A: We provide detailed size charts for each product category. Since we specialize in tall and big sizes, our measurements account for both height and girth. If you’re between sizes or unsure, our customer service team ([email protected]) can offer personalized sizing advice based on your measurements.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete credit card details on our servers.
Q: Can I modify or cancel my order after placing it?
A: You may request order modifications within 1 hour of placing your order by emailing [email protected]. After this window, as we begin processing immediately, changes may not be possible. We process orders quickly to get your tall-sized apparel to you as soon as possible.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location. Our headquarters are at 55 Sunrise Avenue, Moretown, US 05660.
Q: What are my shipping options?
A: We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, with tracking. Delivery in 10-15 business days after dispatch (total 11-17 days with processing).
- Free Shipping: For orders over $50 via EMS. Delivery in 15-25 business days after dispatch (total 16-27 days with processing). Tracking may be limited.
Q: How can I track my order?
A: For Standard Shipping (DHL/FedEx), you’ll receive a tracking number via email once your order ships. For Free Shipping (EMS), tracking may be limited depending on your location. If you have any concerns about your delivery, contact us at [email protected].
Q: Are there additional fees for international orders?
A: International customers may be subject to customs fees, taxes, or duties upon delivery, which vary by country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for estimates.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from the date of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Q: How do I initiate a return?
A: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address. Please note we don’t offer exchanges – you’ll need to return the original item and place a new order.
Q: How long do refunds take?
A: Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.
Q: What if my item is defective or incorrect?
A: We apologize for any errors. In these cases, we’ll cover return shipping costs. Contact us immediately at [email protected] with photos of the issue and we’ll arrange a replacement or refund.
Customer Service
Q: How can I contact customer service?
A: Our dedicated team (who understand the challenges tall and big men face in finding proper clothing) can be reached at [email protected]. We typically respond within 24 hours during business days.
Q: Do you offer styling advice for tall and big men?
A: Absolutely! Our team specializes in helping tall and big gentlemen find clothing that fits properly and flatters their stature. Email us with your measurements and style preferences, and we’ll make personalized recommendations from our collection.
Still have questions? We’re here to help tall and big gentlemen find clothing that truly fits. Email us at [email protected] and experience the Tall & Bold difference.